Shipping policy

Effective Date: 21-10-2026

At Baybee, we are committed to ensuring that your orders are processed and delivered safely and efficiently. This Shipping Policy outlines our delivery timelines, shipping charges, order dispatch procedures, and tracking information for orders placed through baybee.ae.

1. Shipping Charges

  • We offer free delivery on orders above AED 199, as advertised on our Baybee UAE storefront.

  • Shipping charges for orders below the free delivery threshold may apply and will be displayed at checkout.

  • Shipping charges may vary depending on the product, delivery location, order value, and serviceability.

  • Certain products may be subject to specific shipping conditions.

Please check the applicable shipping charges at checkout before completing your order.

2. Order Processing & Dispatch

Please allow 1–3 working days for your order to be processed and dispatched.

  • Orders placed before 1:00 PM on a business day may be dispatched on the same day, subject to payment confirmation, security verification, and product availability.

  • Orders placed after 1:00 PM will generally be dispatched on the next working day.

  • Orders received on Sundays or public holidays will be processed on the next working day.

  • During promotional campaigns, public holidays, and peak shopping periods, order processing and dispatch may take longer than usual.

Note: Dispatch refers to the time required to prepare and hand over your order to the courier. It does not represent the total delivery period.

3. Delivery Timeline

  • Orders are generally delivered within 7–14 working days after dispatch, subject to delivery location and courier serviceability.

  • Delivery times may vary depending on the destination, product availability, courier operations, and unforeseen circumstances.

  • Deliveries to remote locations may require additional time.

  • Delivery estimates are indicative and are not a guaranteed delivery date.

4. Delivery Locations

We deliver orders to eligible addresses within the United Arab Emirates.

  • Delivery availability depends on the serviceability of the address.

  • Customers must provide accurate and complete delivery details, including their name, contact number, building or villa details, area, and postal information where applicable.

  • Some remote or restricted delivery locations may be subject to additional delivery time or charges.

5. Courier & Logistics Partners

Orders are delivered through reputed courier and logistics partners selected by Baybee.

The courier partner assigned to your order may vary depending on the delivery location, product category, order size, and service availability.

6. Payment Method

We currently offer the following payment option:

  • Pay Online: Customers can complete payments through the available online payment methods at checkout.

Payment methods displayed at checkout are subject to availability and applicable payment provider terms.

7. Order Tracking

Once your order has been dispatched, we will send an email containing your shipment tracking details, where available.

You can use the tracking information to check the delivery status of your order through the relevant courier partner.

If you have not received your tracking information after dispatch, please contact our Customer Support Team.

8. Delivery Delays

Although we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Public holidays and peak shopping periods.

  • Weather conditions or unforeseen events.

  • Courier operational issues.

  • Remote or difficult-to-access delivery locations.

  • Incorrect or incomplete customer information.

  • Product availability or processing requirements.

We appreciate your patience and understanding in such circumstances.

9. Failed Delivery & Re-delivery

Customers are responsible for ensuring that someone is available to receive the order at the provided delivery address.

If delivery fails due to incorrect or incomplete address details, recipient unavailability, or other circumstances attributable to the customer:

  • Additional re-delivery charges may apply where applicable.

  • Any applicable charges will be communicated to the customer before re-delivery, where practicable.

  • Delivery attempts and re-delivery arrangements are subject to the courier partner's procedures.

10. Damaged Packages

Upon receiving your order, we recommend checking the external packaging for visible signs of damage.

If your package appears damaged:

  1. Take photographs of the package and any visible damage.

  2. Record the issue with the courier, where possible.

  3. Contact Baybee Customer Support as soon as possible.

  4. Provide your order number, photographs, and any supporting evidence requested by our team.

For replacement eligibility and applicable time limits, please refer to our Return & Replacement Policy.

11. Contact Us

If you have any questions regarding shipping, dispatch, or delivery, please contact our Customer Support Team.

Customer Support Email: care.baybeeme@gmail.com

Customer Support Hours: 10:00 AM – 5:00 PM, Monday to Saturday

UAE Contact Number: +971 0581346490

We will be happy to assist you with your order-related queries.

Baybee UAE

Website: www.baybee.ae

This Shipping Policy is subject to applicable laws and the terms of your order.